1-on-1 Consultation Pricing
Efficient Shift Operations:
designed with evidence, built around people, and delivered with confidence.
Every organisation deserves an operation that works in practice, not just on paper. At C-Desk Technology, we help you understand your workload, design a sustainable shift system, and implement it smoothly, with fairness, wellbeing, and performance at the centre.
ALEC JEZEWSKI
MECHANICAL ENGINEER
BUSINESS ENTREPRENEUR
Alec Jezewski brings the rare credibility of someone who has run a 24/7 operation before becoming one of the UK’s leading shift pattern consultants. With 30 years’ experience across every type of shift environment, from global businesses to government, emergency services, logistics, manufacturing and local authorities, there is virtually no operational challenge he hasn’t solved. After 14 years managing continuous operations, he moved into consultancy, supporting many of the world’s largest organisations with strategy, systems design, transformation and data‑driven workforce planning.
DR. ANGELA MOORE
MATHEMATICIAN
OPERATIONS RESEARCH SPECIALIST
Dr Angela Moore is a strategic workforce planning specialist with a lifetime of experience building mathematical models that help organisations make decisions that actually work in the real world. From predicting human behaviour in complex systems to analysing and explaining statistical patterns, Angela turns data into clear, actionable staffing strategies. She is also a published author on shift operations and a recognised expert in designing fair, efficient and future‑proofed workforce solutions.
Together, Angela and Alec combine deep analytical modelling with hands‑on operational experience. Their partnership blends academic rigour, behavioural insight and practical know‑how to create shift systems that are fair, efficient and sustainable.
Delivering the right people, in the right place, at the right time.
Our Library of projects covers:
from everyday essentials to highly specialised products:
bread, beer, lager, lemonade, milk, chips, cakes, biscuits, frozen and fresh food, pet food, fruit juice, tea, newspapers, TV shows, education content, paint, paper, boxes, packaging, cement, plasterboard, chemicals, cosmetics, pharmaceuticals, monoclonal antibodies, perfume, glue, fat, seeds, tobacco, fibreglass, robotics, clothing, pyrotechnics, tyres, car parts, gas turbines, furniture, datasets, carbon, wet wipes, wallpaper, and even ejector seats.
bread, beer, lager, lemonade, milk, chips, cakes, biscuits, frozen and fresh food, pet food, fruit juice, tea, newspapers, TV shows, education content, paint, paper, boxes, packaging, cement, plasterboard, chemicals, cosmetics, pharmaceuticals, monoclonal antibodies, perfume, glue, fat, seeds, tobacco, fibreglass, robotics, clothing, pyrotechnics, tyres, car parts, gas turbines, furniture, datasets, carbon, wet wipes, wallpaper, and even ejector seats.
maintaining water, electricity and gas networks; buildings, aircraft, railways, roads, airports, mines, reservoirs, and telecoms; as well as banking services, IT services, oil supply and exploration, power stations, satellites, just‑in‑time supply chains, waste and wastewater networks, gritting operations, air freight, ATMs, and medical supply chains.
Police forces, emergency services (999), prisons, mental health institutions, diplomatic security, organised crime units, and seven universities with specialist security needs.
control centres, CCTV operations, banking security, threat intelligence teams, MSPs and MSSPs.
local authorities, national agencies, government departments, the NHS, community care, museums, ports, royal operations, and national datacentres.
labelling, QA/QC, concierge, portering, billing, travel, gold and jewellery operations, logistics, trucking, warehousing, CRM, call centres, hospitality, complaints handling, sales, acquisitions, finance and commodity exchange, and cloud platforms.
the UK, Holland, USA, Canada, Bermuda, Mexico, France, Belgium, Switzerland, India, Australia, Ireland, Sri Lanka, China, Oman, and Germany.
Monthly advisory limited to 6 clients. Business Health Check and Discovery sessions available now.
Our End‑to‑End Approach
We support you from first conversation to full
implementation. Our process is structured, evidence‑based, and entirely
tailored to your organisation.
A sustainable operation starts with understanding what’s really happening.
We analyse:
• Demand patterns, peaks, and hidden workload
• Staffing gaps and fatigue risks
• Current shift patterns vs operational needs
• “What if” scenarios and future equirements decisions.
Outcome: A clear, data driven picture of your operation and the confidence to make informed decisions.
We analyse:
• Demand patterns, peaks, and hidden workload
• Staffing gaps and fatigue risks
• Current shift patterns vs operational needs
• “What if” scenarios and future equirements decisions.
Outcome: A clear, data driven picture of your operation and the confidence to make informed decisions.
Using advanced modelling and decades of experience, we design shift systems that work for both your people and your performance goals.
This includes:
• Fair, fatigue aware shift pattern design
• Rotas aligned to demand and wellbeing
• Scenario testing and optimisation
• Collaborative workshops with staff and managers
• Compliance, fairness, and practicality built in
Outcome: A shift operation that is fair, efficient, and future ready.
This includes:
• Fair, fatigue aware shift pattern design
• Rotas aligned to demand and wellbeing
• Scenario testing and optimisation
• Collaborative workshops with staff and managers
• Compliance, fairness, and practicality built in
Outcome: A shift operation that is fair, efficient, and future ready.
The best design only succeeds with the right rollout.
We support you through:
• Pilots and refinement
• Change management and communication
• Training for managers and teams
• Migration planning and risk assessment
• Ongoing support during transition
Outcome: A smooth, confident implementation with high adoption and minimal disruption.
We support you through:
• Pilots and refinement
• Change management and communication
• Training for managers and teams
• Migration planning and risk assessment
• Ongoing support during transition
Outcome: A smooth, confident implementation with high adoption and minimal disruption.
Our clients typically see:
• Reduced overtime and agency spend
• Fewer gaps and more predictable staffing
• Improved fairness and transparency
• Better work–life balance for staff
• Higher operational resilience
• Stronger recruitment and retention
• Clearer decision making for managers
This isn’t just a new rota: it’s a stronger, healthier operation.
• Reduced overtime and agency spend
• Fewer gaps and more predictable staffing
• Improved fairness and transparency
• Better work–life balance for staff
• Higher operational resilience
• Stronger recruitment and retention
• Clearer decision making for managers
This isn’t just a new rota: it’s a stronger, healthier operation.
The C‑Desk Technology Shift Pattern Design Cycle: a simple four‑step process for turning your workload into a fair, efficient, year‑round rota.
Shift Pattern Design Cycle
To see how shift patterns are built from the ground up, explore the Shift Pattern Design Cycle. It explains how to analyse demand, build fairness into the structure, and create patterns that balance wellbeing with operational performance.
Business Transformation & Sustainable Growth
When your organisation grows, your operation must grow with it. We’ve scaled our 24/7 business five‑fold in five years, without breaking it. We know how to restructure teams, workflows and policies so growth feels controlled, not chaotic.
Turning Data Into Decisions
Your data is more valuable than you think. We convert raw operational data into clear, accurate workloads that reveal what’s really happening in your business and what needs to change.
Building Your Business Model
Not theory. Not a demo. A working model of your operation built in days, not months.
We simulate last year under different working arrangements so you can see which options would have delivered better performance. Then we run the model into the future to test growth, productivity and efficiency using predictive mechanisms.
Matching Staffing to Real Workloads
We bring in world‑class methods and proven ways of working to ensure your staffing levels, skills and shift patterns match the workload, NOT the other way around.
Eliminating Absence Problems
We analyse your absence data and the real impact absence has on your operation. Once you understand your true absence rate, and the knock‑on effects it creates, you can design seamless policies that remove absence as a problem entirely. No more fire‑fighting. No more scrambling. Just a system where the effects of absence disappear, and where absence itself naturally falls. When burnout, stress and overload are removed from the operation, you break the cycle and reduce sickness.
Unchained. Unfettered. Unbiased.
We have no allegiance to “how things have always been done.” Tradition only matters when it’s also best in the world. We challenge assumptions, redesign what no longer works, and build what your business actually needs — not what legacy processes demand. And because we come in without internal politics or historical baggage, we can look at your operation with complete fairness: every decision grounded in evidence, not preference; every recommendation shaped by what’s right for the whole system, not a select few.
Training Managers in Running Your Shift Operation
No university teaches managers how to run a shift‑based operation. We do.
Our specialist courses cover everything from calculating staffing and skills to negotiating with staff and unions. Available as day courses or online modules.
Holiday Management Without the Headaches
We use the most appropriate method from 12 established holiday‑management systems to create a fair, predictable, conflict‑free approach that stops holiday problems before they start.
Change Management for the Real World
We focus on the human side of change just as much as the operational one: understanding how people react, where resistance comes from, and what leaders need to do to maintain momentum without overwhelming their teams. We align policies, processes and behaviours so the new way of working becomes natural, not forced.
Our experience ensures your new operation works not just in theory, but in real life. We bring the structure, clarity and communication strategies needed to guide teams through transition smoothly and with confidence.
Business Development Opportunities
When you’re considering a new service, a new site or a new capability, the biggest question is always the same: what will it take to run it? We help you turn ideas into operational reality by analysing the workload, skills, staffing and structure required to make the opportunity viable. From early‑stage concepts to fully scoped business cases, we give you the clarity to move forward with confidence.
Ideal for organisations exploring new directions and wanting to understand the operational implications before taking the leap.
Our online Shift Scheduling Course gives your managers the skills, tools and confidence to understand, design and run a shift operation effectively. With 3.5 hours of video training, practical examples and two powerful software tools included, it’s the perfect introduction to modern workforce planning.
What’s inside the course:
Designing a Shift Pattern
A step‑by‑step video on how to design a shift pattern based on real workload — not guesswork or tradition.
Headcount Software
Enter the staffing levels you need for every hour of the week, along with your terms and conditions, and the tool calculates exactly how many people you need to employ.
It automatically accounts for holidays, absence and abstractions, giving you a true staffing requirement.
VisualrotaX Training
Full access to VisualrotaX, our shift scheduling and rota‑management software.
Includes video guides on how to:
create shift patterns
manage rotas day‑to‑day
adjust staffing to match demand
run reviews and test alternative patterns
Real Examples & Templates
Examples of shift patterns, rota structures and a walkthrough on how to conduct a shift pattern review
Who it’s perfect for:
Managers of small or medium operations who want to understand shift patterns and rotas
Leaders who want to see what we can do for them before a full project
Teams who want to design a simple shift pattern themselves
Clients who want to manage their operation confidently once the new shift pattern is in place
This course acts as both an introductory guide and a practical toolkit — empowering your team to understand the fundamentals while giving them the software to put it into practice.
What’s inside the course:
Designing a Shift Pattern
A step‑by‑step video on how to design a shift pattern based on real workload — not guesswork or tradition.
Headcount Software
Enter the staffing levels you need for every hour of the week, along with your terms and conditions, and the tool calculates exactly how many people you need to employ.
It automatically accounts for holidays, absence and abstractions, giving you a true staffing requirement.
VisualrotaX Training
Full access to VisualrotaX, our shift scheduling and rota‑management software.
Includes video guides on how to:
create shift patterns
manage rotas day‑to‑day
adjust staffing to match demand
run reviews and test alternative patterns
Real Examples & Templates
Examples of shift patterns, rota structures and a walkthrough on how to conduct a shift pattern review
Who it’s perfect for:
Managers of small or medium operations who want to understand shift patterns and rotas
Leaders who want to see what we can do for them before a full project
Teams who want to design a simple shift pattern themselves
Clients who want to manage their operation confidently once the new shift pattern is in place
This course acts as both an introductory guide and a practical toolkit — empowering your team to understand the fundamentals while giving them the software to put it into practice.
As part of your Monthly Advisory partnership, your organisation receives a private, dedicated online course built specifically for your project. This includes full access to our Shift Scheduling Course: 3.5 hours of training, software tools and practical guidance. Plus additional content created exclusively for your team.
Whenever we discuss a topic in our sessions that your managers or teams need deeper clarity on, we add tailored videos, walkthroughs, presentations or explanations directly into your private course. Over time, this becomes a complete learning hub for your project: a structured, on‑demand resource that supports your team’s progress and reinforces every improvement we make.
Managing Directors particularly value this feature, as it allows them to review their team’s learning and progress at their leisure, with full visibility of the tools, concepts and decisions shaping the project.
Your private course may include:
The full Shift Scheduling Course (3.5 hours of training)
Custom videos explaining project‑specific concepts
Detailed walkthroughs of workload analysis, shift design or policy changes
Presentations summarising decisions, options or modelling outcomes
Additional training modules added as the project evolves
A permanent reference library for your team
This private course becomes a living, evolving resource. There to supporting your team not just during the project, but long after.
Whenever we discuss a topic in our sessions that your managers or teams need deeper clarity on, we add tailored videos, walkthroughs, presentations or explanations directly into your private course. Over time, this becomes a complete learning hub for your project: a structured, on‑demand resource that supports your team’s progress and reinforces every improvement we make.
Managing Directors particularly value this feature, as it allows them to review their team’s learning and progress at their leisure, with full visibility of the tools, concepts and decisions shaping the project.
Your private course may include:
The full Shift Scheduling Course (3.5 hours of training)
Custom videos explaining project‑specific concepts
Detailed walkthroughs of workload analysis, shift design or policy changes
Presentations summarising decisions, options or modelling outcomes
Additional training modules added as the project evolves
A permanent reference library for your team
This private course becomes a living, evolving resource. There to supporting your team not just during the project, but long after.
Choose Your Engagement
Every engagement comes with a clear outcome and a fair price
Discovery Session
ONE-OFF
One focused 60-minute strategy session with your Team to give you clarity, direction, and an actionable plan. Perfect if you’re not ready for a full project but need expert guidance on a specific challenge.
Included:
60‑minute deep‑dive strategy callPre‑session business questionnaireFull access to our Shift Scheduling CourseA clear, personalised action planRecommendations for next steps
Ideal for:
Understanding why your rota isn’t workingMaking sense of spiralling costsPreparing for union or staff discussionsSense‑checking internal proposals
£500 one session
No obligation to proceed: Book your discovery call and walk away with a clear plan, on-line course and software, regardless of whether we work together further.
If the fit is right, we discuss the next step. If not, you still leave with a plan worth far more than the session fee.
Operational Support Monthly Advisory
ON-GOING
Ongoing strategic partnership. Two calls per month, direct email access between sessions, and a top-level perspective on every decision that matters to your projects.
2 x 60-minute calls per monthPriority support between sessionsReview of data, rotas, or proposalsPrivate, dedicated training course for your teamMonthly update strategy reportSupport with union discussions, planning, or decision‑makingLimited to 6 clients at any time
Ideal for:
Leaders who want continuous expert oversightOrganisations implementing new shift systemsTeams managing fluctuating demand or high absenceBusinesses preparing for growth or restructuringOperations tackling a complex performance issue (e.g., improving service levels) where the solution needs analysis, modelling and ongoing refinementOrganisations that begin with one department but need support expanding improvements across manufacturing, warehousing, maintenance, QA, security and beyond
£2,500 month
Business Health Check
ONE-OFF
A fast, focused two‑week assessment for organisations that need clarity — quickly.
Ideal when operations have changed, costs are rising, or your current rota no longer fits and you want a quick solution that will work.
Included:Stakeholder discovery meetings (2x60-mintute calls same day)Two weeks of operational analysisFull access to our Shift Scheduling CourseShift pattern assessmentPolicy and procedure reviewClear recommendations for improvementA fully developed annual shift patternFinal written report + presentation and Q&A (60-mintute call)
Ideal for:
Organisations wanting a focused, one‑off project to understand what’s really happening in a specific areaLeaders who need clarity before committing to a larger programme of workTeams tackling a tricky operational issue (service levels, bottlenecks, skills gaps, workload imbalance) and needing evidence‑based optionsBusinesses that want to “test the waters” by analysing one department, shift group or process before expanding furtherOrganisations exploring whether improvements in manufacturing, warehousing, repair teams, QA, security or other departments could unlock wider gains
£7,500
Custom Project
CUSTOM
A fully tailored project designed around your specific operational challenge. Whether you need workload analysis, a new shift pattern, policy redesign, T&Cs, or a complete operational rebuild, we scope the project precisely to your needs and deliver a defined outcome.
What’s included:
Full scope and outcomes agreed upfrontDetailed workload and operational analysisFull access to our Shift Scheduling CourseShift pattern and policy design (where required)Weekly progress reviewsImplementation support to embed the solution
Ideal for:
Organisations with a clearly defined problem that needs a bespoke solutionTeams wanting a deep dive into one area (e.g., manufacturing, warehouse, repair, QA, security)Businesses needing a complete redesign of a specific operation or departmentLeaders who want a fixed‑scope, fixed‑outcome project with clear deliverablesOrganisations preparing for a major change and needing expert modelling before committingOrganisations involved in acquisitions or mergers who need to understand the real operational impact — staffing levels, skills, costs and efficiencies — before or after taking on a new business
From £5,000
On‑Demand Consultancy
FLEXIBLE • HOURLY • CLIENT‑LED
Our most flexible option. You engage our expertise by the hour and direct the support exactly where you need it. Whether you want help analysing data, reviewing rotas, testing a shift pattern, solving a specific operational problem or simply getting expert advice on demand, you choose the focus and the pace.
There are no fixed scopes, no long commitments and no predefined structure: just expert guidance whenever you need it. This option is perfect for organisations who want to stay in control of the workload and cost, while still accessing world‑class operational expertise.
You decide the priority. We provide the clarity.
Ideal for
Organisations that want expert support without committing to a full projectLeaders who prefer to guide the work themselves and bring us in as neededTeams who need occasional help analysing data, reviewing rotas or testing ideasBusinesses with unpredictable workloads or shifting prioritiesClients who want to “top up” internal capability with specialist expertiseOrganisations exploring options before deciding on a larger engagement
FAQ
.
Most projects run 4–12 weeks depending on scope.
Yes — we specialise in collaborative design and transparent communication.
Often yes. We’ll explore your constraints during the consultation.
Usually demand data, staffing levels, shift patterns, and any constraints. We’ll guide you through every step. You don't have to have all the answers at the start of the project, some may need to evolve with the project.
Yes — we support clients worldwide
That’s common. Our modelling and structured approach help avoid past pitfalls.
Yes. While a private, dedicated course is included as standard with the Monthly Advisory package, it can also be added to any other engagement if required. If your project would benefit from tailored videos, walkthroughs, presentations or team‑specific explanations, we can create a private course for your organisation. This gives your managers a structured learning hub and allows leaders to review progress at their convenience.
Yes. All of our online courses are available to purchase separately whenever you need them.
Many clients start with a course to build internal understanding before beginning a project, while others use the courses alongside our books to guide their own shift pattern design or rota management. You can buy any course independently, add it to an existing engagement, or use it as a standalone training resource for your team.
Many clients start with a course to build internal understanding before beginning a project, while others use the courses alongside our books to guide their own shift pattern design or rota management. You can buy any course independently, add it to an existing engagement, or use it as a standalone training resource for your team.
Absolutely. You can upgrade at any time.
If you begin with a Business Health Check, On‑Demand Consultancy or a Custom Project and later decide you’d benefit from Monthly Advisory or a broader scope, we simply adjust your engagement level. Many clients start small, gain clarity, and then expand once they see the value — it’s a natural progression. Your project grows as your needs grow.
If you begin with a Business Health Check, On‑Demand Consultancy or a Custom Project and later decide you’d benefit from Monthly Advisory or a broader scope, we simply adjust your engagement level. Many clients start small, gain clarity, and then expand once they see the value — it’s a natural progression. Your project grows as your needs grow.
Ready to Build a Fair and EfficentFuture‑ReadySustainablePeople‑Centred Operation
Let’s talk about what’s possible for your
organisation.
Book your consultation Start
your operational transformation