YOUR WINE

A revenue centre. As long as you are not overstaffed, the more staff you have, the greater the revenue they generate

YOUR CHEF

Your restaurant is a major revenue centre. The more staff you have the more revenue is generated.

YOUR OFFERS

It’s great to have offers. You just have to make sure they make you money.

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(+44) 01636 816466

The Old Vicarage, Rolleston, England © C-Desk Technology

SHIFT WORKING

The management of Human

Resources is based upon Staff

Rosters. Your company will use

staff rosters, they are the most

efficient method of staffing any

organisation.

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HOTEL STAFFING Housekeeping, reception, porters, cleaning, room service, restaurant, bar, the list of departments is long enough, but each department has several grades of staff.
HOUSE KEEPING The Housekeeping department must be the most important. It has the greatest proportion of staffing hours to cover, the most staff, the most hours to cover and it is a cost center. Unlike the restaurant and bar, which are revenue centers, and as long as they are not overstaffed, the more staff you have the more revenue is generated. The housekeeping department is also the one the customers notice most if anything is wrong. You have to have the right number of staff on duty, or it shows. The housekeeping department can have the following staff depending on the size of hotel. Housekeeper and assistant housekeepers, room maids, cleaners, staffmaids, cloakroom attendants, houseporters, valets, laundry and linen keeper. The staff hours of cover depend on the hotel and type of customer, business people require different time schedules to people on holiday with children. The staff need to be scheduled accordingly and in a ratio to the number of guests staying in the hotel. Fortunately, most people book ahead and the workload is known well in advance, especially during peak periods.

Your

staffing

requirement

will

depend

on

the

occupancy

of

your

hotel.

It

is

possible

to

get

quite

good

estimates

of

staff

numbers

based

on

average

times

to

do

tasks,

such

as

cleaning

a

room.

Then

you

can

allocate

10,

or

15,

or

even

20

rooms

to

each

room

maid.

It

is

also

quite

easy

to

estimate

the

total

number of staff needed in a year for a task. We have a page about annual hours(see below).

For

example,

cleaning

an

occupied

room

takes

30mins/day,

en-suite

bathroom

6mins/day,

therefore

a

maid

for

every

13

occupied

rooms.

A

hotel

with

100

rooms(all

occupied)

needs

8

maids.

Then

we

can

sum

this

up

for

a

year

of

365

days,

which

comes

to

2900

maid

days

per

year.

We

can

then

divide

this

by

the

number

of

days

a

maid

works

per

year,

say

240,

and

arrive

at

a

figure

of

12

full

time

maids.

Hence

we

can

recruit

the

12

maids

and

start

using

them

on

the

rooms.

I

haven't

allowed

for

average

occupancy,

sickness

rates,

and

a

lot

of

other

things

which

readily

come

to

mind,

because

at

this

point,

the

difficult

thing

is

to

find

a

way

of

sharing

the

yearly

workload

on

a

day

by

day

basis.

This

is

the

difficult

part,

just

how

do

you

allocate

the

maids

so

that you have just the right number on every day.

Well, the answer depends on where you are at the moment. An existing hotel staffed, is different to a new hotel unstaffed.
f If I first deal with a new hotel, then the resultant method is easier. First, don't start from the above yearly totals, use the daily hour totals to tell you how many staff are needed each day. Start Visual Rota, set it up for, say 13 4week periods and name the staff, as RM1, RM2, etc. Then start to allocate shifts according to your occupancy rates(anticipated). At this stage you can use full time or part time staff, working full shifts, half shifts and split shifts. Give the staff days off, usually in the ratio of for every 5 days they work, they have 2 off. Try to use full time staff as much as possible if they are cheaper, and fill in the blanks with part time staff. Then you can recruit the staff in accordance with your requirements and allocate shifts to the staff weeks in advance, possibly months.
A At some stage you need to deal with holidays and staff turnover. All staff take holidays but it is difficult to know in advance when this is going to be. That's why we invented dice. If you look back at your records(difficult if you are a new hotel, I know, then you have to guess) you will see the pattern of absenteeism, sickness and holidays, and even staff turnover. This pattern can be replicated by throwing dice. For instance, if you employ 12 maids and your staff turnover is 50%, then six of your maids leave every year, or one every 2 months. You won't know when exactly and it is difficult for us to be random in our decisions, so throw a dice for each month. If the number is even, a 2, 4,or 6, then a maid leaves that month, if the number is odd, no one leaves that month. Then you can arrange for a new maid to be recruited in line with the throw of the dice. Perhaps not, perhaps what you will do is to include into your budgets the cost of hiring a new recruit and the cost of using an employment agency.

You can use Visual Rota to allocate training days for new staff

and existing staff, or keep records of sickness, absenteeism,

lateness, frequency of requests and holidays.

An existing hotel will be using their established working practice for staffing. Visual Rota enables you to analyse this and see if improvements can be made and how much you can save by changing your working practice. Staff need an incentive to change and if you offer part of your savings as a pay increase, that goes a long way to getting the changes accepted. We have regularly improved the way we work by incorporating new pay deals for existing staff and hiring new staff as and when we replaced the staff due to natural wastage on our new terms.
Visual Rota enables you to move your staff around to minimise the effects of peaks and troughs in occupancy levels. You can bring in more staff when needed and give them days off during slack periods. The program keeps track of their hours and shifts, so everyone gets exactly the right number of hours of work, but your costs are minimised. Other departments are equally capable of being analysed and scheduled by Visual Rota. It is possible to have one file for the entire hotel, or several files to cover each area, floor or department. Whichever method you use at the moment, you can do the same on the computer, but faster.
There is always a compromise between the number of staff doing a particular job and the cover they provide. If there is only one housekeeper, then the maximum cover would be 40 hours/week, whilst the staff rota would be providing up to 168 hours of cover a week, hence one of the main management functions is to determine how much staffing is provided and at what grade of staff. Fortunately, hoteliers are not subject to staffing levels determined by legislation, and can decide for themselves.
Articles About Staff Rostering
Staff Scheduling. This is one of the most frustrating managerial tasks that has to be done. It can be made very easy.
I am often asked the question, how do I start a brand new staff schedule? It can be daunting to have the task of creating a brand new manning operation, budgeting for it, and presenting it to management.
All of us would like to think that there is a repeatable pattern of shifts that would only have to be done once.
How can you change over to using the computer, having done the staff roster by hand for years?
Staffing costs are the major expenditure of all businesses. We can tell you how to include them in your business plan.
If you need to keep records, have the computer generate them for you. Why not use the computer to do any calculations and presentations you have to have.
Considering A Merger or Acquisition? Many mergers are financial failures because the people aspects have not been planned and managed properly.
Holiday pay falls into 2 distinct variants, Did you know that?
Many organizations have pay rates that do not coincide with shift times.
Hotel Staff and Staffing A Hotel . Housekeeping, reception, porters, cleaning, room service, restaurant, bar, the list of departments is long enough, but each department has several grades of staff.
Visual Rota gives you the opportunity to cost out the labour element of running your establishment to as exact a figure as you like.
The EC Working Time Directive will have an effect on all Organisations. The Elements of the EC Working Time Directive That Will Affect You
Frequently Asked Questions about creating a staff schedule on computer.
Visual Rota compiles additional alecrmation to be used by the operations/financial manager to be linked into forecasting on the employment of staff and budget decisions.
Resistance to change is inevitable people will always question methods and evaluate what they are being asked to do.
All organisations need a manpower plan and the essential prerequisite for any manpower planning is a statement of demand for the products of the organisation.
Visual Rota enables you to perform 'What If..' analyses, such as; �What if - we decide on different hours per shift?
This article concentrates on one very important aspect of quality, how staffing levels are seen to affect the quality from the recipients point of view.
Short staffing is when the tasks to be completed on a shift are not completed because there is not enough staff available.
Productivity increases can leave your organization over staffed, Visual Rota can reduce your staffing, painlessly.
How to search the Internet
Organizations and Staff Scheduling The Basics Behind Efficient Organizations
What is it that people want, when they talk about staff records? It isn't what is available on the market at the moment.
CDT produce and use a set of Care Plans to look after patients and as documents to be examined by Health Authority Inspectors.

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OFFERS

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excepteur qui non ex

labore culpa nulla elit do

deserunt ullamco in.

Dolore occaecat

commodo, nisi tempor

non labore nisi nostrud

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0800 - 455 - 123456789

123 Portobello Road England GB 98765 © T. H. E. HOTEL

YOUR CHEF

Your restaurant is a major revenue centre. The more staff you have the more revenue is generated.

YOUR WINE

A revenue centre. As long as you are not overstaffed, the more staff you have, the greater the revenue they generate

YOUR OFFERS

It’s great to have offers. You just have to make sure they make you money.
HOTEL STAFFING Housekeeping, reception, porters, cleaning, room service, restaurant, bar, the list of departments is long enough, but each department has several grades of staff.